Privacy Policy
Notice pursuant to EU Regulation 2016/679 (GDPR) and CCPA
1. Introduction and AI chat
Al Gatto Nero offers a reservation system via AI-powered chat. The information you provide is processed automatically by the AI system to handle your booking request. No operator reads conversations in real time; data is processed by the system and, subsequently, by the restaurant administrator solely for operational management of reservations. In accordance with Art. 50 of Regulation (EU) 2024/1689 (AI Act), the user is expressly informed that they are interacting with an artificial intelligence system and not with a natural person. This information is also displayed directly in the booking interface. For internal request management, administrative staff may also use an AI-based assistant to quickly check reservation status; this assistant does not have access to any data other than that already collected for the purposes described in this notice.
1-bis. AI telephone assistance and call recording
The telephone service may be handled by Aura, an artificial-intelligence assistant. At the start of the call, the caller is informed that they are interacting with an AI system and that the call may be recorded. Audio recordings and related transcripts may be processed through appointed technology providers to handle the request, check service quality, troubleshoot technical issues and protect system security. Data required for a booking request is processed to take pre-contractual steps requested by the data subject and, where applicable, to perform the contract (Art. 6(1)(b) GDPR); recording and quality control are based on the Controller's legitimate interests (Art. 6(1)(f) GDPR), subject to the right to object where provided by law.
2. Data collected and purposes
The following personal data is collected during the booking process:
| Data | Purpose | Required |
|---|---|---|
| Full name | Reservation management | Required |
| Sending summary and confirmation emails | Required | |
| Phone (WhatsApp) | Urgent communications | Required |
| Country of origin | Internal statistics | Required |
| Guests / date / time | Table and shift management | Required |
| Menu type (à la carte 90 min / tasting 120 min) | Table occupancy duration calculation | Required |
| Dining room or garden preference | Staff communication (not guaranteed) | Required |
| Children under 6 | Equipment preparation | Required |
| Pets | Welcome management | Required |
| Allergies and intolerances | Food safety — Health data Art. 9 GDPR | Required |
| Credit card data (via Stripe) | Booking deposit and possible no-show penalty charge | Required |
Data collected from partner agencies and hotels
Travel agencies and accommodation facilities wishing to make reservations on behalf of their guests must register as users of the Agency Portal. In this case, in addition to the above, the following is collected: company name, VAT number, address, landline and mobile phone, name of the contact person, email, and the details of a valid credit or debit card, stored on an ongoing basis for the entire duration of the business relationship as a guarantee for the reservations made (unlike direct customers, for whom the card is collected individually for each reservation). Registration can also take place via Google or Microsoft authentication: in this case, name and email are also acquired via these services, according to their respective privacy notices (Google: policies.google.com/privacy — Microsoft: privacy.microsoft.com).
3. Legal basis for processing
- •Performance of contract (Art. 6.1.b GDPR) — for all data needed to manage the reservation (name, email, date, time, guests, menu type, children, pets).
- •Legitimate interest (Art. 6.1.f GDPR) — for anonymous statistical data (country of origin).
- •Explicit consent (Art. 9.2.a GDPR) — for health data relating to food allergies and intolerances.
- •Performance of contract (Art. 6.1.b GDPR) — for collecting and storing credit card data for the booking deposit and any no-show penalty charge, as described in the Terms of Service.
- •Performance of contract (Art. 6.1.b GDPR) — for the company and payment data of registered partner agencies and hotels, for the purposes of managing the business relationship and reservations made on behalf of their guests.
4. Storage methods and period
Data is processed electronically through the al Gatto Nero srl platform, acting as data processor under Art. 28 GDPR. The booking process includes: (1) a provisional 10-minute table hold, after which the reservation automatically expires if not confirmed; (2) manual approval by the administrator; (3) automatic sending of transactional emails (summary and confirmation/rejection). Reservation data is retained for the time necessary for the stated purposes and, subsequently, for applicable fiscal and legal obligations.
5. Data sharing
Data is accessible exclusively to authorized restaurant staff for the purposes described above. al Gatto Nero srl acts as data processor under Art. 28 GDPR. Credit card data is processed by Stripe Payments Europe, Ltd., which acts as an independent data controller for the provision of payment services (booking deposit and no-show penalty charge) and does not have access to other reservation data; for more information see Stripe's privacy policy at stripe.com/privacy. WhatsApp communications (confirmations, cancellations, urgent notifications) are managed via Twilio Inc., which acts as data processor under Art. 28 GDPR for sending such messages; for more information see Twilio's privacy policy at twilio.com/legal/privacy. Email communications are managed via Resend, which acts as data processor under Art. 28 GDPR for sending such communications. Data may be disclosed to competent authorities as required by law.
6. International transfers
Data may be processed on servers located outside the European Economic Area. In such cases, the transfer is guaranteed by the adoption of Standard Contractual Clauses approved by the European Commission, or other appropriate safeguards under the GDPR.
7. Cookies
The site uses only technical cookies necessary for operation (session cookies and language preference). No profiling cookies, third-party cookies, or behavioural tracking systems are used.
8. Data subject rights (Arts. 15–22 GDPR)
You have the right to:
- •Access — obtain confirmation of processing and a copy of your data (Art. 15)
- •Rectification — correct inaccurate data (Art. 16)
- •Erasure — obtain deletion of your data (Art. 17)
- •Restriction — limit processing in certain cases (Art. 18)
- •Portability — receive data in structured format (Art. 20)
- •Objection — object to processing based on legitimate interest (Art. 21)
- •Withdrawal of consent — withdraw consent to processing of health data at any time
To exercise your rights, write to info@gattonero.com. Response guaranteed within 30 days. You also have the right to lodge a complaint with your national data protection authority.
9. California Users (CCPA)
California residents have the right to: (1) know what personal data is collected; (2) request deletion of their data; (3) not be discriminated against for exercising their rights. Al Gatto Nero does not sell personal data to third parties.
10. Changes to the Privacy Policy
The data controller reserves the right to update this notice. Substantial changes will be communicated on the website. We recommend checking this page periodically.
Terms of Service
By using the booking service you accept these terms.
1. The service
Al Gatto Nero provides a reservation system via AI chat available in 7 languages (Italian, English, French, Spanish, German, Russian, Chinese). Registration is not required to make a reservation.
Telephone service with AI assistant
The telephone service may be handled by Aura, an AI assistant. The caller is informed at the start of the call, and the conversation may be recorded for quality control and technical purposes as described in the Privacy Policy. Anyone who does not wish to continue may end the call and use book.gattonero.com.
2. Opening hours
| Day | Lunch | Dinner |
|---|---|---|
| Monday | Closed | Closed |
| Tuesday | 12:30–17:00 (last order 14:45) | 19:30–23:00 (last order 21:00) |
| Wednesday | 12:30–17:00 (last order 14:45) | Closed |
| Thursday | 12:30–17:00 (last order 14:45) | Closed |
| Friday | 12:30–17:00 (last order 14:45) | 19:30–23:00 (last order 21:00) |
| Saturday | 12:30–17:00 (last order 14:45) | 19:30–23:00 (last order 21:00) |
| Sunday | 12:30–17:00 (last order 14:45) | Closed |
3. Booking process
a) Provisional hold
Once required data is completed, the system provisionally reserves a table for 10 minutes. After this time, without user confirmation, the reservation automatically expires and the table becomes available again.
b) Approval
Submitting the reservation does NOT constitute final confirmation. The reservation requires explicit approval from the restaurant administrator. The user will receive: (1) an immediate summary email upon submission; (2) a confirmation or reasoned rejection email after administrator review.
c) Menu type and duration
À la carte menu: 90-minute table occupancy. Tasting menu: 120-minute table occupancy. Lunch service includes table rotation (second sitting). Dinner has no rotation: the table is reserved for the entire evening.
4. Availability and overbooking
Availability is checked in real time. If a slot is unavailable, the system automatically proposes up to 3 alternative dates/times in the following days.
5. Cancellation, modification and booking deposit
Cancellation of a reservation can take place free of charge only by clicking the dedicated "Cancel reservation" button contained in the confirmation email received at the time of booking, and only within the deadline indicated in that email and in any case never with a notice period of less than 24 hours, as indicated in the instructions shown in the confirmation email. No other method of cancelling the reservation is permitted. Reservations made or confirmed 24 hours or less before the reserved time cannot be cancelled. In such cases, the cancellation button will not be available in the confirmation email and the reservation cannot be cancelled in any way: at that point, the restaurant has already organized the service and reserved the table for the requested time, making it impossible to cancel or reassign it. To guarantee the reservation, a credit card is required; its details are collected and processed through the payment provider Stripe: the card is only saved and no amount is charged at this stage. In case of no-show without cancellation carried out through the methods described above, or where cancellation is no longer possible for the reasons indicated above, the restaurant will charge the saved card a penalty of €50 per person indicated in the reservation, as consideration for the lack of notice and the resulting inability to reassign the table. The charge is executed manually by restaurant staff after verifying the actual no-show. If a charge is believed to be undue, the user may dispute it by writing to info@gattonero.com, without prejudice to the right of dispute (chargeback) with their own card issuer according to the procedures of the card network used. These credit-card and no-show rules apply only to ordinary bookings for fewer than 8 people; group bookings of 8 or more are governed exclusively by section 5-bis. Requests to change the number of guests for an already confirmed reservation must be sent by email to info@gattonero.com and are effective only upon written confirmation by email from the restaurant staff. The mere communication of the change does not constitute acceptance of it.
5-bis. Group bookings (8 or more people)
Bookings for groups of 8 or more are governed exclusively by the accepted written quotation, advance payments, balances and these special terms. The credit-card guarantee and no-show charges under section 5 do not apply. The quotation specifies the amount and nature of the advance payment, the agreed price, the outstanding balance and their payment deadlines.
The guest count stated in the accepted quotation constitutes the contractually guaranteed guest count from the moment of acceptance. The customer may request a reduction only by written notice received at least 96 hours before the scheduled service; the reduction becomes effective only upon the Restaurant's written confirmation, with an updated guaranteed count and quotation amounts. After that deadline, the guaranteed guest count is final and cannot be unilaterally changed or reduced by the customer. No late reduction notice, lower actual attendance or mere acknowledgement by the Restaurant entitles the customer to a refund, credit note or discount on the agreed minimum price for fixed menus and guaranteed services. Any exception must be expressly provided in the accepted quotation or agreed subsequently in writing by both parties. Mandatory statutory rights, remedies for non-performance attributable to the Restaurant and the prohibition of duplicate charges remain unaffected.
Cancellation of an entire group booking may be notified in writing at least 96 hours before the scheduled service. If the accepted quotation expressly provides a contractual right of withdrawal in exchange for a withdrawal deposit (caparra penitenziale) pursuant to Article 1386 of the Italian Civil Code, the amount expressly identified as such is the agreed consideration for withdrawal and may be retained by the Restaurant when that right is exercised, subject to the validly agreed terms. An ordinary advance payment is not automatically a withdrawal deposit and cannot be retained on that basis. Other sums will be refunded to the extent not owed, subject to expressly authorised special supplies and other agreed obligations, without double recovery. For cancellations notified with less than 96 hours' notice, withdrawal under the preceding terms is unavailable unless otherwise provided in the quotation; only the late-cancellation financial conditions expressly stated in and accepted with the quotation apply, subject to applicable law. All advance payments are credited against amounts actually due, without duplicate charges. The withdrawal terms must also provide appropriate reciprocal protection for the customer if the Restaurant fails to perform for reasons attributable to it.
Written acceptance of the quotation constitutes acceptance of all services, products and financial terms expressly listed in it, including wines, special labels and other supplies requested by the customer. Any exclusions must be communicated in writing before or at the time of acceptance and become effective only upon the Restaurant's written confirmation; a response proposing changes is a proposal to be agreed, not full acceptance. The quotation must specify products, quantities, prices and cancellation terms. Once accepted, supplies cannot be removed unilaterally: any changes require a further written agreement. Amounts payable follow the accepted contract, taking into account, where relevant, the ability to cancel, return, reuse or resell the goods, and without duplicating compensation.
For fixed-price-per-guest menus and services reserved for a group, the quotation must specify the guaranteed guest count, per-person price, minimum guaranteed total and the exact deadline for changes. If no revised count is submitted at least 96 hours before service, the guest count previously accepted in the quotation remains confirmed, provided the customer was expressly informed of this consequence. A later decrease in actual attendance does not change the minimum guaranteed amount. Charges for unused guaranteed places are not an ordinary no-show penalty but are governed by the expressly agreed group-service price and terms, subject to mandatory law.
Wines and other beverages brought by the customer do not change or reduce previously agreed charges for menus, services or supplies provided by the Restaurant. Bringing and consuming outside beverages requires the Restaurant's prior written consent, and any applicable bottle-service or corkage terms must be stated in the quotation or a subsequent written agreement. Orders for specific wines are binding only on the terms of the accepted quotation; unused bottles are governed by the expressly agreed terms, without automatically charging their full selling price where no valid purchase obligation exists.
The final balance is based on the guaranteed guest count, agreed services and supplies, and any accepted changes, less all advance payments received. Requests for amendments and disputes must be made in writing; the Restaurant will retain quotations, confirmations and approvals. These terms apply to new agreements only and do not retroactively amend previously confirmed bookings.
If the Restaurant cancels for reasons attributable to it, payments for unperformed services will be refunded, without prejudice to any further statutory rights.
Wines specifically listed in the accepted quotation and validly purchased or ordered for the group shall be charged under the agreed terms even if not fully consumed, subject to applicable law and without double charging. Opened unfinished bottles may be taken away by the customer upon request, properly resealed and packaged. Unopened bottles already charged may be collected if takeaway supply is permitted under applicable law and licences. Collection must be arranged before the event ends.
6. Preferences and guarantees
The expressed preference for dining room or garden is communicated to staff but does not constitute a contractual commitment. The restaurant reserves the right to assign the most suitable table based on operational needs.
7. Limitation of liability
Al Gatto Nero is not responsible for: malfunctions of the al Gatto Nero srl platform or internet connection; errors resulting from inaccurate or incomplete information provided by the user; failure to receive confirmation emails due to spam filters; loss of table reservation due to hold expiry. The user is responsible for the accuracy and completeness of information provided, with particular regard to food allergies and intolerances.
8. Governing law and jurisdiction
These terms are governed by Italian law. For consumers, mandatory rules on jurisdiction apply. In other cases, the Court of Venice has jurisdiction to the extent permitted by law.
9. Changes to terms
Al Gatto Nero reserves the right to modify these terms at any time. Changes will be published on this page. Changes apply to new bookings only; previously confirmed bookings remain subject to the terms accepted when confirmed unless otherwise expressly agreed.
10. Contacts
For any information or request: info@gattonero.com